Forgot Password

Password recovery uses short-lived reset links. This avoids sending permanent passwords and keeps merchant access scoped and controlled.

Ask your Edge platform admin for a reset link. They can generate a recovery link without developer help.

If you manage only one organisation, your admin can issue a reset link directly from the admin portal.

Keep at least two platform admin accounts in production. If one admin forgets a password, the second admin can generate a reset link.

If you do not have a second platform admin, use your database admin process to set one up before relying on this as your only access path.